Effective Date: 25 February 2026

Website: https://todayplumbing.au

1. Who We Are

Today Plumbing (“we”, “us”, “our”) provides residential and commercial plumbing services across the Australian Capital Territory and New South Wales.

Our website address is: https://todayplumbing.au

We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Data We Collect

We may collect the following personal information:

• Full name
• Phone number
• Email address
• Service and billing address
• Details about your plumbing enquiry or job
• Photos or files you provide
• Payment details (processed securely via third-party providers)
• IP address and browser information
• Website usage data

We only collect information that is reasonably necessary to provide our services or operate our website.

3. How We Collect Your Information

We collect personal information when you:

• Submit a contact or quote form
• Call or email us
• Book a service
• Leave a comment
• Register for an account
• Upload media to the website
• Interact with our website via cookies or analytics tools

Where possible, we collect information directly from you.

4. Comments

If visitors leave comments on the site, we collect:

• The data shown in the comments form
• The visitor’s IP address
• Browser user agent string (for spam detection)

An anonymised string created from your email address (a hash) may be provided to the Gravatar service to check if you use it. The Gravatar privacy policy is available at: https://automattic.com/privacy/

Once approved, your profile picture may be publicly visible alongside your comment.

Visitor comments may be checked through an automated spam detection service.

5. Media Uploads

If you upload images to our website, you should avoid uploading images with embedded location data (EXIF GPS).

Visitors to the website may be able to download and extract location data from images.

6. Contact Forms

When you submit a form through our website, we collect the information you provide to:

• Respond to your enquiry
• Prepare a quote
• Schedule and complete services
• Maintain service records

We retain form submissions for customer service and record-keeping purposes. We do not use this information for unrelated marketing without consent.

7. Cookies

Our website uses cookies to improve user experience.

Comment Cookies

If you leave a comment, you may opt-in to saving your name, email address and website in cookies for convenience. These cookies last for one year.

Login Cookies

If you log into the site:

• A temporary cookie is set to test browser compatibility
• Login cookies last two days
• “Remember Me” login lasts two weeks
• Screen preference cookies last one year
• Editing/publishing cookies expire after one day

Analytics Cookies

We may use analytics tools (such as Google Analytics) to understand:

• How visitors use our site
• Which pages are visited
• Website performance

Cookies do not typically identify you but may collect device and browsing information. personally

You can disable cookies through your browser settings.

8. Embedded Content from Other Websites

Articles or pages on this site may include embedded content (e.g. videos, maps, images).

Embedded content behaves as if you have visited the third-party website directly. These websites may:

• Collect data about you
• Use cookies
• Embed additional tracking
• Monitor your interaction with their content

We are not responsible for the privacy practices of those third-party websites.

9. How We Use Your Information

We use personal information to:

• Provide plumbing services
• Prepare and issue quotes
• Process payments
• Communicate about bookings
• Improve our services
• Comply with legal obligations
• Send service-related communications

We do not sell your personal information.

10. Who We Share Your Data With

We may share personal information with:

• Employees and contractors
• Licensed subcontractors
• Payment processors
• IT service providers and hosting providers
• Accountants, insurers, and legal advisers
• Government authorities where legally required

We take reasonable steps to ensure third parties protect your information appropriately.

11. How Long We Retain Your Data

• Contact form submissions are retained for business record purposes.
• Customer job records are retained for warranty, compliance and accounting obligations.
• Comments and their metadata may be retained indefinitely.
• Registered user information is stored in user profiles.

We retain information only as long as reasonably necessary for legal, administrative, or operational purposes.

12. What Rights You Have Over Your Data

You may request:

• Access to the personal information we hold about you
• Correction of inaccurate information
• Deletion of your personal information (subject to legal retention requirements)
• An exported file of your personal data (if applicable)

Requests can be made using the contact details below.

13. Where We Send Your Data

Website visitor data may be processed through:

• Spam detection services
• Analytics providers
• Cloud hosting services

Some third-party providers may store data overseas. We take reasonable steps to ensure appropriate safeguards are in place.

14. How We Protect Your Data

We implement reasonable administrative, technical and physical safeguards to protect personal information from:

• Misuse
• Loss
• Unauthorised access
• Disclosure or alteration

However, no online transmission is completely secure.

15. Data Breach Procedures

In the event of a data breach that is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme under Australian law, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

16. Automated Decision Making

We do not engage in automated decision-making or profiling that produces legal or significant effects for users.

17. Industry Regulatory Requirements

As a plumbing service provider operating in ACT and NSW, we may retain certain records for compliance with:

• Australian Consumer Law
• Building and trade regulations
• Taxation and accounting obligations

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The current version will always be published on this page with the updated effective date.

19. Contact Us

Today Plumbing

Email: help@todayplumbing.com.au

Phone: 0466 900 144

Website: https://todayplumbing.au

If you have concerns about how we handle your personal information, you may also contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.